"What excellent customer service, nothing is too much trouble. Love this shop, highly recommended."
"Needed a link put on a safety chain. Really friendly lady, most helpful. Mended my bracelet super-fast . Many thanks."
"I needed a new watch battery. This is the place to go for great service with a smile, even when the shop is very busy. I would not think of going anywhere else!"
"I needed a new day watch and as we had bought jewellery before from you, thought we would wait until we were on holiday again, great decision!!! The assistant was really helpful and not 'pushy' even though she was very busy and I couldn't be more happier with my choice, will certainly be back, thanks."
"I have used the shop many times. The service, quality and attention to detail is excellent. I highly recommend Oceana."
"Lovely range of jewellery and very well priced. Tracey is always friendly, attentive and helpful. We have had watches adjusted, watch batteries changed, bought jewellery and had a ring resized. Our go-to jewellers. Thank you."
"I only ever seem to go into this shop for batteries or to have straps adjusted. It is difficult to imagine a more nicer person to deal with who makes every visit a pleasure. We are so lucky to have this jewellers in Falmouth"
"Today I needed to replace my watch strap which was on it's last legs. I had no hesitation in returning to Oceana for the replacement. A friendlier and more pleasant person you couldn't meet. There was a good range of straps available at a price to suit any pocket and fitting included, I came away a very satisfied customer and happily recommend anyone to go there. More shops like this are needed :-)"
"I highly recommend the jewellers for purchasing that special present or accessing a repair, Having visited several times over the last seven years, I have found Tracey so helpful with advice and suggestions, she will always take the time to assist and manage minor repairs whilst you wait, her friendly manner ensures it is the first place we visit when looking for certain types of gifts."
"Very friendly and helpful. I buy many watch straps here, great advice and fitting. I would highly recommend Oceana Jewellers to everyone."
"The service is second to none and it is always a pleasure to be part of a transaction there, even for something as ordinary as buying a battery for a watch. The lady will always check something else involved in case it's not the battery (in the case of my watch, it has a light cell) - how good is that!
She should set up as a trainer for retail. Thank you."
"Tracy is lovely and always fixes and advises on what I need; whether it is a battery changing, an old beloved watch that wants to retire, or finding the perfect blue turquoise strap for my vintage watch! The Arcade is always a treat to visit and parking easy across the road or... I can hop on the Hopper Bus to take me around town."
"It's the first place I go if I need any help with jewellery or watch batteries. I went into the shop for help with an insurance claim and Tracy could not have been more helpful and she talked me through everything that she was going to do and roughly how long it would take. She came back to me with the price, which I sent on to the Insurance company. They accepted the quote. Once I had phoned Tracy, within a week my jewellery was back in the shop. I was so pleased with the outcome. So, thank you so much Tracy."
"Always go to this shop for watch batteries. There is always a smiling face behind the counter. Tracey is always so helpful."
"Great service and helpful advice in a really friendly way this morning. Would recommend this shop to everyone."
"Such a lovely lady to deal with. Always pleasant and very helpful. We always go to Tracey if replacement batteries are needed and recently my watch sadly could not be repaired and so I decided to replace it straight away. Without any pressure Tracey made fair suggestions and was most helpful when I decided on a purchase. Would not hesitate to recommend going to Oceana."
"Brilliant service as always. Lovely lady helped my father in law choose his new watch. I have bought watches here and always get replacement batteries fitted. Fantastic."
"She did it again! Quietly competent and very carefully she identified the fault, fixed it and hey presto my cherished watch is as good as new. Thanks again."
"We have always been welcomed and would not go anywhere else for watch batteries. Very helpful last week in helping my wife obtain ear ring plastic support discs."
"So happy to have such an expert and honest watch expert. We save our battery replacements and repairs for when we are in Cornwall, she’s that good and a pleasure to deal with."
"Lovely lady helped my daddy buy his new Pulsar watch today."
"A lovely little shop with all kinds of pretty bits of jewellery. We loved the great customer service. Thank you."
"Exceptionally good service at Oceana Jewellers, if only all shops were as efficient and pleasant to visit. Thank you Tracy."
"Again, excellent service. The earrings look fabulous, thank you Tracey x"
"Was recommended by a local shop and was delighted with the service and value for money. Will be back!!"
"Always outstanding service here. Good value for money and a caring attitude. Thank you."
"A lovely shop and always delightful service and very helpful - a joy to visit!"
"I had batteries replaced in two watches today, only took 5 mins from beginning to end, and a reasonable charge as well. We always get friendly, helpful service - highly recommended."
"Always a pleasure. Been coming here for years for new watch batteries, Always quick, good value and friendly." ones.
"Recently had my watch battery replaced. Very efficiently done in next to no time. Explained to me that the watch could lose its waterproofness (not that that mattered) Very reasonably priced as well."
"We have used Oceana Jewellers for years, both when we just had a boat in Falmouth and now that we live here. Service is always excellent and friendly - one of those places it is a pleasure to come to and proof that good service engenders customer loyalty."
"I recently left seven very sentimental family charms to be soldered onto a strong silver bracelet which I had purchased from Oceana Jewellers some months ago. It came back looking wonderful, the charms all look brand new and I hope that my granddaughter will be as pleased as I am when I present this to her for her 21st birthday!"
"Brian says that your service is excellent, you are courteous and efficient and it is a delight to go into your shop and be served by you. He is thrilled with his watch."
"I always use Oceana for watch batteries and jewellery repairs but generally leave with a little something as the jewellery is so beautiful! So friendly and welcoming."
"Always good quality, served with a smile. A pleasure to shop there."
"The service was excellent. Very friendly and helpful."
"Spent the day looking at my watch and it still said 8.50! Popped into Oceana just before closing and 10 minutes later left with a new battery fitted. Great, friendly service. Thank you."
"Went into jewellery shop in Arcade, Falmouth today, lovely, friendly service."
"Amazing service! The lady, whose name I don't know, has been so happy to help me by adjusting watch sizes and fixing strap loops for me for no charge despite my insistence. Lovely lady, lovely store, highly recommended."
"We always find the welcome and service great. Always a friendly smile and nothing is too much trouble. So pleased to have you in Falmouth."
"What a great place. I would look no further than this little jewellers for all minor repairs, batteries, watch straps and advice. We have entrusted valuable and sentimental items to their care for cleaning and repair and always been delighted with the results. Very tempting items to purchase too!"
"Have used Oceana a few times now and have found that the shop sparkles with friendliness and good service. Thank you for your help."
"Oceana Jewellers situated in Falmouth arcade is a really friendly helpful shop to enter. I have always gone there to have batteries replaced for my watch and yesterday was no exception. Tracy replaced batteries in two of my watches and I purchased 3 watch straps which she had many to choose from she fitted the straps so quickly and the charge was very reasonable I would recommend this establishment without hesitation."
"I have been using this shop for the last 3 years and on every occasion found it to be friendly and very accommodating. Tracey is always ready to help, whether it is purchasing jewellery or replacing watch straps and batteries. The link on a necklace was repaired instantly and the charges have always been very reasonable. I would certainly recommend this shop before trying another in Falmouth."
"Absolutely delighted with my ring. Wonderful repair and superb service. I was very worried leaving a ring that has been on my finger for 47 years but Tracy was very reassuring. I'd trust her with my life. Thank you."
"Had three rings altered was delighted with everything the rings all look brand new, reasonable prices and excellent customer service."
"Always as clean as a pin, and a fabulous selection of well-cared for items. Owner been in the business for many years and really knowledgeable, really cares about her trade. You would be hard-pushed to find any better service and customer care. A must if you just like gems, but need help to guide you to what is right for you."
"Always very friendly and helpful a pleasure to go into the shop."
"Very friendly and helpful, Swapped silver charms from a not very good chain to a nice new one in a couple of minutes. Glad to have found you, will recommend."
"Popped in today to have the watch straps swapped on two watches. Without a thought, and without any kind of complaint that I wasn't actually buying anything, the gracious lady nearly apologised for having to charge. I said absolutely and when she asked for £1 I felt terribly embarrassed. Customer service exemplary, and one can easily say, "I'll be back!" Next time I'll buy something."